Refund policy
30 day money back guarantee*
We know everyone experiences pain differently. If Mira Pro isn't for you don't worry, we offer a 30 day money back guarantee, you can return it for a full refund. No questions asked.*
* Free shipping and 30 day trial offer only available to orders shipping to Australia & New Zealand
To start a return, email hi@mirapro.com.au with your name and order number. From there, we’ll send instructions on how and where to send your package. Return shipping is at the cost of the customer. Items sent back to us without first requesting a return will not be accepted.
Once we receive the Mira Pro back at our warehouse, we will refund the full amount excluding your shipping costs for returning your item.
For security reasons we are only able to refund your original form of payment (Paypal, AfterPay or Credit Card).
My card was cancelled or has expired since I purchased my Mira Pro?
The bank will sort it out and redirect the funds back to you. This can take up to a week. If it hasn't been resolved by then, you will need to contact your bank.
My order arrived damaged or faulty. What do I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name and/or order number, a detailed description of the issue and photos so we can help identify what has happened.
Any other questions?
Visit our FAQ's page for answers to common customer questions.
If you can't find the answer you are looking for please email our customer care team at hi@mirapro.com.au.