Free standard shipping Australia and New Zealand

• 3-10 business days within Australia
• 10-15 business days within NZ
• Express 1-3 business days (Australia only - additional charges apply)
  

International shipping - US only

• Regular shipping - 10 to 15 business days
• Express shipping - 3 to 10 business days
  

* Free shipping and 30 day trial offer only available to orders shipping to Australia & New Zealand

Yay, time to celebrate – it’s on its way! After we pass your order to the postal service, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the postal services site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet?

Please check your spam folder or contact us at hi@mirapro.com.au with your name and order details.

If you suspect your order is lost during transit, please keep in mind that postal services might not always meet the expected delivery time of 3-8 business days. In such cases, the tracking number may show a delayed delivery date. If your item is not delivered within the above time frames, please contact us at hi@mirapro.com.au with your name and order details.

We currently ship within Australia, New Zealand, and US.

Oops, Mira not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Damage during transit does happen from time to time. Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name, order number, and photo of damaged goods.

Yes we do! Only available to orders shipping to Australia & New Zealand

And it's incredibly simple - if within the first 30 days of purchasing your Mira Pro, you don't love it, feel free to return it for a full refund.

To start a return, email hi@mirapro.com.au with your name and order number. From there, we’ll send instructions on how and where to send your package. Return shipping is at the cost of the customer. Items sent back to us without first requesting a return will not be accepted.

Once we receive the Mira Pro back at our warehouse, we will refund the full amount excluding your shipping costs for returning your item.

Click here to read our Refund Policy.

Sadly, we know that sometimes the Mira Pro is just not quite the right fit for some people. You can certainly return your Mira Pro to us for a full refund, provided it is returned within 30 days.*

Shipping is at the cost of the customer.

* Free shipping and 30 day trial offer only available to orders shipping to Australia & New Zealand

Click here to read our Refund Policy.

Return shipping is at the cost of the customer.

Once we receive the Mira Pro back at our warehouse, we will refund the full amount excluding your shipping costs for returning your item.

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name and/or order number, a detailed description of the issue and photos so we can help identify what has happened.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Need a little longer to pay for your Mira order? We offer AfterPay for Australian customers only.

For when payday is just that bit too far away, we offer AfterPay provided you are located in Australia.

Woo, it’s on sale - so you’re basically making money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description.

Want to share that Mira love? Unfortunately we don’t offer gift cards or vouchers on our store, but if you'd like one all you have to do is email our customer support team at hi@mirapro.com.au and they'll sort you out!

Our prices are un Australian dollars (AUD).

Mira Pro Max is designed for general comfort and wellness use.

It is not a medical device and is not eligible for health insurance rebates.

We recommend sessions of around 20–30 minutes.

You can use Mira Pro Max regularly as part of your routine, provided your skin feels comfortable.

• Start on a low setting and increase gradually
  
• Move the gel pads between sessions if needed
  
• Do not use while sleeping
  

If irritation occurs, stop use and allow your skin to rest.

Please check the following:

• Ensure the main unit is switched on
  
• Make sure all magnets are properly connected
  
• Confirm the gel pad is firmly adhered to your skin
  

The device may not activate if it is not properly connected or applied.

If the issue continues, contact our support team.

• Apply only to clean, dry skin
• Keep gel pads clean and covered after use
• Store in a cool, dry place
• Keep the device away from water

No. Mira Pro Max is not waterproof and should not be used near water.

Battery life depends on the settings used:

• Pulse mode: up to 20 hours on lower settings
  
• Heat mode: up to around 1 hour
  

Usage time will vary depending on intensity and mode.

Mira Pro Max uses USB charging.

A charging cable is included with your device.

Mira Pro Max includes a 12-month warranty covering manufacturing defects under normal use.

This does not cover:

• Normal wear and tear
  
• Gel pads (consumable items)
  
• Damage caused by misuse or failure to follow instructions
  

To make a claim, contact hi@mirapro.com.au with your order details.

Mira Pro Max is designed for general comfort and wellness use.

It is not a medical device and is not intended to diagnose, treat, cure or prevent any medical condition.

• Do not use if you have a pacemaker, implanted defibrillator, or other implanted electronic devices
• Do not use if you have epilepsy
• Consult a healthcare professional before use if you have a medical condition or are pregnant
• Use only on normal, clean, healthy skin
• Do not apply to the head, face, throat, chest, or directly over the heart
• Do not use on broken or irritated skin
• Do not use while bathing, showering, or near water
• Use only while awake and alert
• Always start on a low setting and adjust gradually
• Stop use if irritation or discomfort occurs
• Keep out of reach of children
• Not intended for use by children
• Do not modify or open the device
• Do not use while operating vehicles or machinery
• Do not use near strong electromagnetic equipment

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name and/or order number, a detailed description of the issue and photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is hi@mirapro.com.au This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from our Brisbane Headquarters, so we can sometimes have some slight delays in response time.

We always strive to be the best so we love hearing your thoughts. We also love hearing your amazing Mira Pro stories, as it warms our hearts to see our Mira Pro's alleviating so many of you from your pain. Should you have any feedback for us, please feel free to email us at hi@mirapro.com.au.

Our Mira HQ and Customer Service team are located in Brisbane, Australia. 

Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at hi@mirapro.com.au and asking to jump on board.

Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).