We jump into action as soon as your order comes in with orders generally shipping within 48 hrs. Free delivery to Australia and NZ.

Generally shipments within Australia will arrive within 3 - 10 business days.

We also offer Express shipping within Australia and usually arrives within 1 - 3 business days.

Deliveries to NZ please allow 10 - 15 business days.

Yay, time to celebrate – it’s on its way! After we pass your order to the postal service, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the postal services site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Please check your spam folder or contact us at hi@mirapro.com.au with your name and order details.

If you suspect your order is lost during transit, please keep in mind that postal services might not always meet the expected delivery time of 3-8 business days. In such cases, the tracking number may show a delayed delivery date. If your item is not delivered within the above time frames, please contact us at hi@mirapro.com.au with your name and order details.

We currently ship within Australia and NZ only.

Oops, Mira not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Damage during transit does happen from time to time. Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name, order number, and photo of damaged goods.

Keeping your Mira Pro in top condition is easy and hassle free. The main thing is to make sure is that your Reusable Gel Pads are kept clean, and that the Mira Pro device is kept dry and away from water. Store in the carry tray when not is use.

Gel pads last around 3 cycles (or until stickiness is lost), and are easy to take on and off! When the gel pad no longer adheres, replace with gel pads are available here.

When the Mira Pro is not in use, store in the carry tray provided.

We're glad you asked! Here's the extensive list of what comes included in your Mira package:

- 1 x Mira Pro
- 1 x Gel Pads (Colour grey or white, lasts up to 3 cycles)
- 1 x Remote Control fo extra privacy
- 1 x Carry Bag
- 1 x Manual Book
- 1 x Carry Tray
- 1 x Micro USB Charger

T.E.N.S stands for Transcutaneous Electrical Nerve Stimulation. It has been used by doctors and physiotherapists for decades to treat acute pain. Basically, it sends gentle electrical currents into the painful area to block the pain signals from reaching your brain. 

Mira Pro's pulse therapy technology transmits gentle electrical signals into the targeted area, stimulating the nerve endings. This confuses the nerves, ultimately preventing pain signals from reaching the brain while also triggering the production of endorphins, your body’s natural pain killer.

Importantly, the Mira Pro TENS device has no curative value. It is not a cure for Period Pain (Cramps).

Good question! The Mira has been specifically designed to be discreet. Have you seen a Traditional TENS machine? They’re bulky, a mess of wires, and to be frank, just plain ugly. We’re pretty sure you wouldn’t want to walk around with one of them attached to you.

On the other hand, the Mira Pro is specifically designed so that you can put it on underneath your clothes and forget about it, no one will even know you are wearing it.

The best way to describe the sensation is similar to a phone vibrating in your pocket.

We do not advise the use of our device for anyone who: 

• Is pregnant
• has suspected or known epilepsy
• has a cardiac pacemaker
• has an implanted defibrillator
• has suspected or known heart disease

If unsure, we recommend discussing this with your medical doctor before using the Mira Pro device.

Our period pain relief device is safe to use with both synthetic and copper IUDs. However, if you're ever unsure we always recommend checking in with your doctor.

No. At this stage, the Mira Pro is not waterproof.

The Mira Pro has a 5-hour battery life when fully charged, so you can be period-pain free all day long!

We offer a 2 year warranty guarantee if your product breaks down or ceases to work correctly. Please email our team at hi@mirapro.com.au to help with this.

The Mira Pro comes with everything you need to charge it. It uses Micro-USB charging, so even if you happen to lose the charger that comes with it, you’ll probably have another Micro-USB cable at home somewhere that you can use as a replacement!

The Mira Pro TENS device is designed to give pain relief for people suffering period pain (cramps).

Importantly, the Mira Pro TENS device has no curative value. It is not a cure for Period Pain (cramps).

Yes! The Mira Pro reusable gel pads are resistant to sweat, so you don’t have to worry about it ever slipping off during the day.

TENS technology is completely non-invasive and has been used for decades for acute pain. Basically, it sends gentle electrical currents into the painful area to block the pain signals from reaching your brain. 

However, please be advised of the following warnings and precautions before purchasing and/or using the Mira Pro.

• Do not use the Mira Pro if you have a cardiac pacemaker, implanted defibrillator, or any other electronic device.
• If you are in the care of a physician seek their advice before using the Mira Pro.
• If you have received medical treatment for your pain, consult with your physician before using the Mira Pro.
• If your pain continues and you receive no relief stop using the Mira Pro.
• Do not apply the Mira Pro to your neck, chest, throat, and/or head.
• Do not apply the Mira Pro over open wounds or rashes, or over swollen, red, infected, inflamed areas.
• Do not apply the Mira Pro over, or in the proximity of cancerous lesions.
• Do not apply the Mira Pro when in the bath or shower.
• Do not apply the Mira Pro while sleeping.
• Do not use the device on children if you have not sought advice from your physician.
• Only apply Mira Pro to normal healthy skin.
• No modification of the Mira Pro is allowed.
• Do not inhale or swallow small parts.
• Stop using the Mira Pro immediately if you experience skin irritation, burns, or any adverse reactions.

Yes we do! And it's incredibly simple - if within the first 60 days of purchasing your Mira Pro, you don't love it, feel free to return it for a full refund.

To start a return, email hi@mirapro.com.au with your name and order number. From there, we’ll send instructions on how and where to send your package. Return shipping is at the cost of the customer. Items sent back to us without first requesting a return will not be accepted.

Once we receive the Mira Pro back at our warehouse, we will refund the full amount excluding your shipping costs for returning your item.

Click here to read our Refund Policy.

Sadly, we know that sometimes the Mira Pro is just not quite the right fit for some people. You can certainly return your Mira Pro to us for a full refund, provided it is returned within 60 days.

Shipping is at the cost of the customer.

Click here to read our Refund Policy.

Return shipping is at the cost of the customer.

Once we receive the Mira Pro back at our warehouse, we will refund the full amount excluding your shipping costs for returning your item.

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name and/or order number, a detailed description of the issue and photos so we can help identify what has happened.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Need a little longer to pay for your Mira order? We offer AfterPay for Australian customers only.

For when payday is just that bit too far away, we offer AfterPay provided you are located in Australia.

Woo, it’s on sale - so you’re basically making money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description.

Want to share that Mira love? Unfortunately we don’t offer gift cards or vouchers on our store, but if you'd like one all you have to do is email our customer support team at hi@mirapro.com.au and they'll sort you out!

Our prices are un Australian dollars (AUD).

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us at hi@mirapro.com.au to advise of the issue, and to help resolve things quickly we request you include your name and/or order number, a detailed description of the issue and photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is hi@mirapro.com.au This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from our Brisbane Headquarters, so we can sometimes have some slight delays in response time.

We always strive to be the best so we love hearing your thoughts. We also love hearing your amazing Mira Pro stories, as it warms our hearts to see our Mira Pro's alleviating so many of you from your pain. Should you have any feedback for us, please feel free to email us at hi@mirapro.com.au.

Our Mira HQ and Customer Service team are located in Brisbane, Australia. 

Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at hi@mirapro.com.au and asking to jump on board.

Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).